Ecosystem Design, Design Thinking, AI-powered
2024
Project Manager & UX Designer
PROJECT INFO
Overview
Managing an after-school program presents unique challenges, from ensuring a structured yet engaging learning environment to fostering strong connections between educators, students, and parents.
This case study explores how I Used AI Tools to identify key issues, implemente innovative solutions, and transformed the program into a high-functioning ecosystem that prioritized educational excellence and community engagement.
My ROle
Program Manager & UX Designer
Outcome
68% increase in user satisfaction within two months
150% boost in program participation rates
86% of parents reported that their children enjoyed the program.
DISCOVERY
Being an Active Listener
In my initial days, I dedicated time to observing various aspects of the program without jumping to talk: Classroom dynamics, student engagement, educators' interactions with students, parent interactions, classroom design, materials, budget constraints, school staff involvement, and Overall Culture.
Prioritizing the problems
Core Insights Gathered …
Checkout System Issues
In my initial days, I dedicated time to observing various aspects of the program without jumping to talk: Classroom dynamics, student engagement, educators' interactions with students, parent interactions, classroom design, materials, budget constraints, school staff involvement, and Overall Culture.
Unstructured Curriculumn
Despite a strong curriculum with diverse learning opportunities, the team lacked clarity on structure, leading to inconsistent implementation.
Poor Engamentsengagements
The existing structure did not fully support a sense of community among students, educators, and parents.
solution 1
Smart Checkouts: Faster and More Conncected
I set up two tablets for check-out and divided the students into two groups: Kindergarten-1st grade and 2nd-5th grade. Each group was assigned two educators with clear expectations and structured processes. Parents now check out their children through an educator, ensuring real-time assistance and an opportunity to build stronger relationships.
solution 2
Redesigned Workflows and Enhanced Learning Materials
I restructured the schedule based on class sizes, dismissal times, and seasonal factors like sunset times. The revised schedule included diverse programs designed with AI and research-backed methods.
solution 3
Designing a Newsletter to Strengthen Community Engagement
I built a strong connection between the program and parents by organizing events, designing a newsletter, and creating a photo album to share activities and memories with the kids.
solution 4
Creativity and Connection: Monthly Art Shows
To bring parents closer to their children's experiences, I considered some spaces of the class for monthly art shows where kids could proudly display their creative work. I planned and held 3 Art shows.
solution 5
Transparency and Connection: Memory Albums
I covered all the activities we designed with the kids and shared them in an online photo album accessible to everyone.
What I enjoyed…
Connecting with people, seeing their smiles, and hearing their positive feedback.
Facing daily challenges and identifying areas for growth. 🎯
Recognizing the potential in each team member, supporting and empowering them.
And finally, being around kids and spreading the love of learning. ❤️❤️